Something not working? Here are the most common issues and how to fix them.

Meta tags not appearing

Make sure you added the tags to layout/theme.liquid, not just a section or template. theme.liquid is the master layout that wraps every page.

Check: View your page source, not DevTools. Page source shows what crawlers see.

Duplicate og:image tags

Shopify themes include social meta tags by default. Search your theme files for og:image — especially snippets/social-meta-tags.liquid and snippets/meta-tags.liquid — and remove or comment out the existing tags.

Wrong image showing

This is almost always a caching issue. Shopify’s CDN caches pages.

1. Wait a few minutes after making theme changes
2. Open the preview tool in your OpenGraph+ dashboard
3. If the image is still stale, purge it from the dashboard
4. Re-check with the preview tool

Liquid syntax

{{ request.path }} is a Shopify Liquid object. Don’t wrap it in quotes or escape it. If the output looks wrong, check that you’re using request.path (not request.url which includes the full domain).

The meta tag should look like this in your template:

<meta property="og:image" content="https://$OGPLUS_KEY.ogplus.net{{ request.path }}">

Social platforms not updating

Twitter, LinkedIn, and Slack cache images aggressively on their end. After confirming the correct image appears in the OpenGraph+ preview tool:

• Twitter: Use the Card Validator to force a refresh
• LinkedIn: Use the Post Inspector to clear their cache
• Facebook: Use the Sharing Debugger to scrape again

This is platform-side caching that OpenGraph+ cannot control.

Purging cached images

1. Go to your website dashboard in OpenGraph+
2. Find the page you want to refresh
3. Click purge to clear the cached image

The next request from a social platform will trigger a fresh render.

Testing

Use the preview tool in your OpenGraph+ dashboard to verify your setup before sharing URLs. This shows you exactly what social platforms will see.