Troubleshooting

Something not working? Here are the most common issues and how to fix them.

Meta tags not appearing

Check that your template extends the base template that has the meta tags. View your page source to verify the og:image and twitter:card tags are present in the <head>.

Common causes:

Your template doesn’t extend base.html (or whichever template has the meta tags)
The request variable isn’t available in the template context

request.path not available

request.path requires the django.template.context_processors.request context processor. This is enabled by default in new Django projects, but may be missing in older ones.

Add it to your TEMPLATES setting:

# settings.py
TEMPLATES = [
    {
        'OPTIONS': {
            'context_processors': [
                'django.template.context_processors.request',
                # ... other processors
            ],
        },
    },
]

Wrong image showing

This is almost always a caching issue. Social platforms and OpenGraph+ both cache images.

Open the preview tool in your OpenGraph+ dashboard
Paste your URL to see what OpenGraph+ currently has
If the image is stale, purge it from the dashboard
Re-check with the preview tool

Social platforms not updating

Twitter, LinkedIn, and Slack cache images aggressively on their end. After confirming the correct image appears in the OpenGraph+ preview tool:

Twitter: Use the Card Validator to force a refresh
LinkedIn: Use the Post Inspector to clear their cache
Facebook: Use the Sharing Debugger to scrape again

This is platform-side caching that OpenGraph+ cannot control.

Purging cached images

Go to your website dashboard in OpenGraph+
Find the page you want to refresh
Click purge to clear the cached image

The next request from a social platform will trigger a fresh render.

Testing

Use the preview tool in your OpenGraph+ dashboard to verify your setup before sharing URLs. This shows you exactly what social platforms will see.